hi guys
so for the last 4 or so months I have been returning my fortuner to Toyota for excessive roll over noise, especially on cold start up.
Initially, around the 5,000km mark,it was was diagnosed as a DPF issue so the 5th injector was cleaned and the remap done as per recall. This had no effect and I subsequently took the vehicle back to have it looked at again. They then said they couldn’t fault it.
At the 10,000km service they again said they couldn’t fault it.
By by the time 20,000kms rolled around I had had enough and kicked up a stink till they finally agreed there was an issue. They came back to me and said it was a defective thrust bearing that had mud contamination. Walked out to my car, started it,same noise. I walked straight back in and complained again. They advised me to launch a case with Toyota. Which I did.
After a whole load of shit they finally allowed the service manager, who is a good bloke, to really look into it. Out of shear luck one of his techs had been to Toyota school to learn about injectors recently and he finally found the issue. The issue was found to be the number 4 injector.
So toyota has replaced it but my concern is that because they won’t give me any further information there could be a long list of flow on effects depending on how it was failing. All that Toyota has said that if further issues arise it will be covered. Which to me is a shit response. I would’ve thought they would be ensuring that there were no other problems stemming from this but they just gave me a crap response.
So so my question is: is anyone on here a Toyota tech that could shed some light on possible issues I might have going forward? And what is the best way to push these through Toyota?
Spook1205
a person on the Facebook page told me you might be able to help?
so for the last 4 or so months I have been returning my fortuner to Toyota for excessive roll over noise, especially on cold start up.
Initially, around the 5,000km mark,it was was diagnosed as a DPF issue so the 5th injector was cleaned and the remap done as per recall. This had no effect and I subsequently took the vehicle back to have it looked at again. They then said they couldn’t fault it.
At the 10,000km service they again said they couldn’t fault it.
By by the time 20,000kms rolled around I had had enough and kicked up a stink till they finally agreed there was an issue. They came back to me and said it was a defective thrust bearing that had mud contamination. Walked out to my car, started it,same noise. I walked straight back in and complained again. They advised me to launch a case with Toyota. Which I did.
After a whole load of shit they finally allowed the service manager, who is a good bloke, to really look into it. Out of shear luck one of his techs had been to Toyota school to learn about injectors recently and he finally found the issue. The issue was found to be the number 4 injector.
So toyota has replaced it but my concern is that because they won’t give me any further information there could be a long list of flow on effects depending on how it was failing. All that Toyota has said that if further issues arise it will be covered. Which to me is a shit response. I would’ve thought they would be ensuring that there were no other problems stemming from this but they just gave me a crap response.
So so my question is: is anyone on here a Toyota tech that could shed some light on possible issues I might have going forward? And what is the best way to push these through Toyota?
Spook1205
a person on the Facebook page told me you might be able to help?
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